RealtySoft’s privacy policy covers the collection and use
of personal information that may be collected by RealtySoft
anytime you interact with RealtySoft, such as when you visit
our website, when you purchase RealtySoft products and
services, or when you call our sales or support associates.
Please take a moment to read the following to learn more about
our information practices, including what type of information
is gathered, how the information is used and for what
purposes, to whom we disclose the information, and how we
safeguard your personal information. Your privacy is a
priority at RealtySoft, and we go to great lengths to protect
it.
WHY WE COLLECT SOME PERSONAL INFORMATION
We collect personal information, in some cases, because it
helps us deliver a superior level of customer service. It
enables us to give you convenient access to our products and
services and focus on categories of greatest interest to you.
In addition, your personal information helps us keep you
posted on the latest product announcements, software updates,
special offers, and events.
If you do not want RealtySoft to keep you up to date please
inform us by writing to privacy@realtysoft.com.
WHAT INFORMATION WE COLLECT
There are a number of situations in which your personal
information may help us give you better service. For example,
we may ask for your personal information when you’re
discussing a service issue on the phone with an associate,
downloading a software update, registering for a seminar,
participating in an online survey, registering your products,
or purchasing a product. At such times, we may collect
personal information relevant to the situation, such as your
name, mailing address, phone number, email address, and
contact preferences; your credit card information and
information about the RealtySoft products you own, such as
their serial numbers, and date of purchase; and information
relating to a support or service issue. We collect information
for market research purposes — such as your occupation and
where you use your computer — to gain a better understanding
of our customers and thus provide more valuable service. We
also collect information regarding customer activities on our
website. This helps us to determine how best to provide useful
information to customers and to understand which parts of our
websites and Internet services are of most interest to them.
If you use a bulletin board, web forum, or chat room on any
RealtySoft website you should be aware that any information
you share is visible to other users. Personally identifiable
information you submit to one of these forums can be read,
collected, or used by other individuals to send you
unsolicited messages. RealtySoft is not responsible for the
personally identifiable information you choose to submit in
these forums.
WHEN WE DISCLOSE YOUR INFORMATION
RealtySoft takes your privacy very seriously. Be assured
that RealtySoft does not sell or rent your contact information
to other marketers. To help us provide superior service, your
personal information may be shared with legal entities within
the RealtySoft group globally who will safeguard it in
accordance with RealtySoft’s privacy policy. There are also
times when it may be advantageous for RealtySoft to make
certain personal information about you available to companies
that RealtySoft has a strategic relationship with or that
perform work for RealtySoft to provide products and services
to you on our behalf. These companies may help us process
information, extend credit, fulfill customer orders, deliver
products to you, manage and enhance customer data, provide
customer service, assess your interest in our products and
services, or conduct customer research or satisfaction
surveys. These companies are also obligated to protect your
personal information in accordance with RealtySoft’s policies.
Without such information being made available, it would be
difficult for you to purchase products, have products
delivered to you, receive customer service, provide us
feedback to improve our products and services, or access
certain services, offers, and content on the RealtySoft
website.
At times we may be required by law or litigation to disclose
your personal information. We may also disclose information
about you if we determine that for national security, law
enforcement, or other issues of public importance, disclosure
is necessary.
COOKIES AND OTHER TECHNOLOGIES
As is standard practice on many corporate websites,
RealtySoft’s website may uses “cookies” and other technologies
to help us understand which parts of our websites are the most
popular, where our visitors are going, and how much time they
spend there. We use cookies and other technologies to study
traffic patterns on our website, to make it even more
rewarding as well as to study the effectiveness of our
customer communications. And we use cookies to customize your
experience and provide greater convenience each time you
interact with us.
PRIVACY QUESTIONS
If you have questions or concerns about RealtySoft’s
Customer Privacy Policy or data processing, please use
privacy@realtysoft.com to contact us.
RealtySoft may update its privacy policy from time to time.
When we change the policy in a material way a notice will be
posted on our website along with the updated privacy policy.
REALTYSOFT
4665 Yonge Street. Suite 208
Toronto, ON M2N 0B4
Canada
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If, at any time during the first 30 days of using
any RealtySoft solution, you are not completely
satisfied, you will be entitled to a complete
refund, less any out-of-pocket fees for services
such as your domain registrations or printed items
which are retained by you. |
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